ks99 Privacy Policy

Last Updated: April 2026

At ks99, your privacy is not an afterthought — it is a foundational commitment. This Privacy Policy explains in plain terms what personal data we collect when you use our platform, how that data is used, with whom it may be shared, and the rights you hold over your own information. By accessing or registering an account at ks99, you acknowledge that you have read and understood this policy. We encourage you to review it periodically, as we may update its terms to reflect changes in our services or applicable regulations.

1. Information We Collect

We collect different categories of information depending on how you interact with our platform. This includes:

• Registration data: full name, date of birth, email address, mobile number, and a secure password when you create an account.
• Identity verification documents: national ID card, passport copy, or other government-issued identification required for KYC compliance.
• Financial data: deposit and withdrawal transaction records, preferred payment methods such as bKash, Nagad, or Rocket, and account balance history.
• Device and usage data: IP address, browser type, operating system, pages visited, session duration, and click interactions.
• Communications: messages you send to our customer support team, feedback submissions, and any correspondence related to your account.

2. How We Use Your Information

ks99 uses your personal data strictly for legitimate operational purposes. We do not sell your information to third parties for marketing purposes. The key uses include:

Account Management

Your registration details allow us to create and maintain your account, verify your identity, process transactions accurately, and ensure your balance is securely tracked at all times.

• Processing your deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfers.
• Sending you account notifications, security alerts, and transaction confirmations.
• Personalising your gaming experience based on your preferences and activity history.
• Applying responsible gaming tools and monitoring for signs of problem gambling.

Platform Security and Compliance

We process certain data to keep the platform safe and to meet our compliance obligations:

• Detecting and preventing fraudulent activity, money laundering, and unauthorised account access.
• Verifying that all players are aged 21 or above in accordance with our responsible gaming obligations.
• Maintaining audit logs and records as required by our internal compliance framework.

3. Cookies and Tracking Technologies

ks99 uses cookies and similar tracking technologies to enhance platform performance and improve your experience. These small files, stored on your device, help us remember your login session, load pages faster, and analyse how different sections of the site are used. We distinguish between strictly necessary cookies (which cannot be disabled as they power core functions), performance cookies (which measure page load times and usage patterns), and preference cookies (which save your language and display settings). You may manage or delete cookies through your browser settings; however, disabling strictly necessary cookies may affect your ability to log in or access your account.

4. How We Share Your Information

We do not sell, rent, or trade your personal data. We may share limited information with trusted third parties only as required to operate the platform:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, and Mastercard receive only the transactional data strictly necessary to complete your deposit or withdrawal.
• Identity verification providers: KYC partners who validate submitted documents under strict confidentiality agreements.
• Technology partners: hosting, analytics, and platform infrastructure providers who process data on our behalf under data processing agreements.
• Legal authorities: when we are legally obliged to disclose information in response to a lawful request, court order, or regulatory inquiry.

5. Data Retention

ks99 retains your personal data for as long as your account remains active or as required to fulfil the purposes described in this policy. Upon account closure, we will retain certain records for a minimum period as required by applicable compliance and financial regulations. After this retention period, your data is securely deleted or anonymised so it can no longer be associated with you personally. You may request early deletion of non-essential data by contacting our support team, subject to any legal retention requirements that take precedence.

• Active accounts: data retained throughout account lifetime plus any legally mandated post-closure period.
• Financial transaction records: retained for a minimum period as required by applicable financial regulations.
• Support communications: retained for quality assurance and dispute resolution purposes for a reasonable period after resolution.

6. Data Security

The security of your personal data is taken seriously at ks99. We implement industry-standard SSL encryption for all data transmitted between your device and our servers. Access to your personal account data is protected by password authentication, and our internal systems restrict staff access to data on a strict need-to-know basis. We conduct regular security audits and maintain technical and organisational safeguards designed to prevent unauthorised access, accidental loss, or unlawful processing of your information. While no digital platform can guarantee absolute security, we are committed to maintaining a safe and reliable environment for all players in Bangladesh.

7. Your Rights

As a ks99 account holder, you hold the following rights with respect to your personal data. You may exercise any of these rights by contacting our support team at [email protected]:

• Right of access: request a copy of the personal data we hold about you.
• Right to rectification: ask us to correct any inaccurate or incomplete data on your account.
• Right to erasure: request deletion of your personal data, subject to legal retention requirements.
• Right to object: object to the processing of your data for certain purposes such as direct marketing.

8. Children and Age Restriction

ks99 is strictly for adults aged 21 and above. We do not knowingly collect, store, or process personal data belonging to individuals under 21 years of age. If we discover that personal data has been submitted by a person under the age of 21, we will promptly delete that information and close the associated account. If you believe a minor has registered on our platform, please notify us immediately at [email protected] so we can take swift action.

9. Changes to This Policy

ks99 reserves the right to update or modify this Privacy Policy at any time. When material changes are made, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered account holders via email or an in-platform notification. Your continued use of the ks99 platform after any update constitutes your acceptance of the revised policy. We recommend bookmarking this page and checking it periodically to stay informed of how your data is handled.

10. Governing Law

This Privacy Policy shall be governed by and construed in accordance with applicable laws. Any dispute arising in connection with your personal data or the interpretation of this policy shall be subject to the exclusive jurisdiction of the relevant authorities. ks99 is committed to operating as a safe and reliable platform for Bangladeshi players, and we take all reasonable steps to ensure our data practices align with our responsibilities to our users and to the market we serve.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way ks99 handles your personal data, our dedicated support team is available to assist you. We aim to respond to all data-related enquiries within 72 hours during business hours (Bangladesh Standard Time, UTC+6).